You have just typed your details into the sign-up form and the bonus screen appears with an amount beside it, but one line underneath decides what happens to that money: the playthrough requirement. It means the bonus and the winnings it produces sit in your balance as credit until you have staked the required total on qualifying games. Until that happens, the sum you see is not money you can take out.
Claiming the Welcome Offer Step by Step
The offer is tied to a new account, so the sequence matters more than the speed. Work through the steps in order and keep each confirmation you receive.
- Open a new account in your own name and use accurate personal details. A mismatch between your name and your payment details blocks the bonus later.
- Complete the required identity checks before you deposit. Verification done first removes the delay that hits players at withdrawal time.
- Make a qualifying deposit using a method the offer accepts. Some payment routes are excluded from bonus eligibility even though they work for ordinary deposits.
- Enter the bonus code on the deposit screen if one is required for the offer you want. A code entered after the deposit is confirmed rarely applies retroactively.
- Confirm that the bonus credit has landed in your balance before you start playing. Staking money while the bonus is still pending can leave your play uncounted.
- Begin wagering on games that count towards the requirement. Games with a reduced contribution slow your progress even though they still take your stakes.
- Track your remaining playthrough as you go. www.betmgm.com.nl shows the bonus balance separately from your cash, which makes the gap easy to see.
A single account per person is the rule behind most rejected claims, so a second sign-up in the same household puts both at risk. The bonus is credited to the account that made the qualifying deposit, not to any account you open afterwards. Deposits made with an excluded method still reach your cash balance but do not trigger the offer. If you enter the code on the wrong screen, the deposit goes through without any bonus attached. Players who verify their identity first spend less time waiting when they finally request a withdrawal. Partial playthrough does not carry over if the bonus expires, so progress lost that way is gone. The same conditions apply whether you reach the site through a desktop browser or a phone, so the steps do not change with the device.
Terms That Decide Whether You Get Paid
The table sets out the conditions that matter most, what each one does to your balance, and what deserves a check before you deposit.
| Term | What it means for your money | What to check |
|---|---|---|
| Playthrough requirement | Total stakes you must place before bonus winnings become withdrawable | Whether the figure is set against the bonus alone or bonus plus deposit |
| Qualifying game | Only stakes on listed games move your progress forward | Which categories are excluded and which count in part |
| Maximum bet while wagering | A stake above the cap can void the bonus and its winnings | The cap on a single stake and on a single game round |
| Expiry period | The bonus and its progress disappear when the window closes | The deadline measured from credit, not from your first bet |
| Maximum conversion | Caps the winnings you can withdraw from bonus play | Whether the cap applies to the bonus or to the whole balance |
The term players misread most is the playthrough base, because it changes the real size of the task. A requirement calculated on the bonus alone is far lighter than the same figure applied to bonus and deposit together. Reading the requirement without the base is how players end up short at withdrawal. Contribution rates then stretch or shrink the work depending on what you play. The cap on a single bet sits quietly beside all of this and can undo completed playthrough in one spin. Expiry runs from the moment of credit, so a bonus left untouched burns its own clock. Together these conditions decide not how much you can win, but how much of it you keep.
A Worked Playthrough Example
The numbers below are illustrative only and are not this brand’s actual conditions. They show the arithmetic that sits behind any playthrough rule.
Take a deposit of 100 with a bonus of 100 attached, so the starting balance for play is 200. Assume a playthrough requirement of forty times the bonus, which is the figure used for this example alone. The formula is the bonus multiplied by the requirement. That gives a target of 4,000 in total stakes before any bonus winnings can be withdrawn.
Now apply the same requirement to bonus plus deposit instead of the bonus alone. The base becomes 200 rather than 100. Forty times that base gives a target of 8,000 in stakes. The play is identical, but the task has doubled, which is why the base matters more than the headline multiplier.
Next bring in a game that contributes at half rate. Every 10 staked on it counts as 5 towards the target. At that rate the same balance must be cycled far longer to reach the requirement. Slow-contribution games are not forbidden, but they stretch the effort considerably.
Add the cap on a single bet, and the picture changes again. Suppose the cap sits well below your normal stake, and one round exceeds it. That round can void the bonus and any winnings built on it. Big single bets are the fastest route to losing progress you have already earned.
Then consider the expiry window. If the target is not reached before the deadline, the bonus and its associated winnings are removed. Your own deposit stays, but the bonus play counts for nothing. The clock starts at the moment of credit, so time spent deciding is time spent losing.
Finally, apply a cap on conversion. Suppose you finish the playthrough and hold a large bonus-derived balance, but the terms limit what converts to cash. The excess is removed at withdrawal. Finishing the requirement is necessary; the conversion cap decides how much of the result you actually keep.
Taking Money Out After Bonus Play
A withdrawal request made before the playthrough is complete does not simply wait. The pending request usually freezes the bonus and can cancel it outright. Clear the requirement first if the bonus is worth keeping.
Your balance is split into cash and bonus credit, and the two behave differently. Cash is yours; bonus credit is conditional. When you request a payout, the system reads the conditional part first. Any unmet condition turns that portion back into nothing.
Identity checks are the second gate and they arrive at the worst moment, which is when money is moving. Documents submitted before you play remove that wait. A name or address mismatch between account and payment method stalls the request. Correct details from the start are the cheapest insurance.
Withdrawing everything at once is common and usually fine, but it leaves nothing to play with if part of the request is refused. Requesting the cash portion first keeps the account active. A refusal on a condition is easier to handle when the rest of the balance is untouched.
Winnings that exceed the conversion cap are trimmed at this stage, not earlier. The balance you see during play is not the balance you receive. Players who expect the full figure are the ones who feel short-changed. Knowing the cap in advance sets the right expectation.
If the request is refused, the reason is nearly always a condition rather than an error. Unfinished playthrough, an excluded game or a stake above the cap each produce the same outcome. Handle that condition first and the next request behaves normally. Repeat requests on an unchanged account simply repeat the refusal.
Which Games Move Your Progress
Bonus progress is not measured in money staked but in contributions earned. Each game category is assigned a share of your stake that counts towards the target. The listed share is the only thing that moves you forward.
Slots usually count in full, which makes them the quickest route through a requirement. Table games and live dealer tables commonly count in part or not at all. A long session at a table can leave your progress exactly where it started. The contribution list is where that becomes visible.
Some titles are excluded outright even inside a category that normally counts. A single excluded game can absorb hours of stakes without adding a point. The exclusion is per game, not per type. Mixing games without checking the list is the most common way to lose time.
Stakes placed with bonus credit and stakes placed with cash can be treated differently. On some offers only the bonus-funded part counts. Playing through your cash first can therefore leave the bonus untouched and the target unmoved. The split in your balance tells you which part you are spending.
Free spins and bonus-feature winnings are generally credited as bonus, not cash. They then carry the same playthrough as the rest of the bonus credit. Treat a feature win as more work, not as a shortcut. The balance after a feature looks larger but remains conditional.
Progress is measured across the whole account, not per game session. You do not need to stay on one title to keep your total. Switching between full-contribution games is harmless. Switching to excluded ones is what breaks the rhythm. A steady run on a game that counts in full is the simplest route.
Mistakes That Cost Players Their Bonus
Most forfeited bonuses come from a handful of repeated errors rather than bad luck. Each one is easy to prevent once you know where it hides.
- Placing a stake above the single-bet cap: keep every stake, including feature buys, under the stated limit. One oversized spin can void the bonus and everything won with it.
- Playing excluded games during wagering: check the contribution list before your first spin. Time on an excluded title adds nothing, even though it feels like progress.
- Requesting a withdrawal mid-playthrough: clear the requirement before you ask for a payout. A pending request typically freezes or cancels the bonus.
- Opening a second account to claim the offer again: one account per person and household. A duplicate sign-up risks both accounts and any balance in them.
- Depositing with an excluded method: the deposit arrives but the bonus never attaches. Pick a method the offer recognises.
- Ignoring the expiry date: the deadline runs from credit, not from your first bet. Time spent deciding is time spent losing progress.
- Assuming the full balance converts: a cap on conversion trims bonus winnings at withdrawal. The figure you play with is not the figure you keep.
None of these mistakes requires bad intent, which is why they happen so often. The single-bet cap is the quietest, because one round is enough to undo weeks of play. Excluded games are the most common, because the category looks similar to one that counts. Mid-playthrough withdrawals feel harmless until the bonus disappears. Duplicate accounts surface at identity check, long after the second sign-up. The expiry date is simply forgotten until the bonus is gone. Reading the conditions once before depositing removes all of them.